Store Policy

Suddenly on Sheaf Street Limited Privacy Notice

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We are committed to protecting your personal information and being transparent about what we do with it, irrespective of how you interact with us.

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This privacy notice describes how Suddenly on Sheaf Street Limited collects, uses and stores personal information and what it means for you. The terms of this notice may change, so please check it from time to time. For the purposes of this notice, ‘us’, ‘we’ and ‘our’ refer to Suddenly on Sheaf Street Limited.

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This privacy notice sets out how we use and protect any information that you give us either in store or when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when in store or whilst using this website, then you can be assured that it will only be used in accordance with this privacy statement.

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We may change this notice from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This notice is effective from the 6th November 2023.

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What information do we collect and why?

We may hold your personal information because: 

• You have asked us to order a book for you: we need to have your name and a means of contacting you to let you know when your book arrives in the shop.  

• You have asked to be added to our mailing list to hear about events and other bookshop news: we need to have your email address. 

• You have reserved a place at an event we are running: we need to have your name and phone number or email address in case we need to notify you about changes to the event. We may also need your dietary requirements if it is a catered event. 

• You have entered a competition we are running: we need your name and contact details to inform you if you are the lucky winner.

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What we do with the information we hold

We take great care of any information we hold.

• Any personal information we hold in an electronic form is kept in a secure, password-protected database.

• Any personal information we hold in paper form is kept in a secure, locked cabinet.

• We keep your personal information only for as long as required for the purposes for which it’s supplied or for as long as legally required.

• Where your information is no longer required, we will always make sure it is disposed of in a safe and secure manner.

• We never share any information with any third parties except for: EmailOctopus which we use for our mailing list; Wix and WixPayments which we use for payments via our website.

• On our website you can choose to sign-up to our mailing list for which we use EmailOctopus to send our notifications. We will not sign you up for our mailing list unless you expressly make that choice to opt in. We have reviewed their privacy policy and it is available to view on the EmailOctopus website.

• When you purchase something through our website with a credit or debit card we do not keep your card information – it passes directly from you to WixPayments, our online payment processor. We have reviewed their privacy policy and it is available to view on the WixPayments website.

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Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

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How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and then the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to individual needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

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Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

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You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

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Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

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Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us.

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We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We will not use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

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You may request details of personal information which we hold about you under the EU & UK General Data Protection Regulations (GDPR). If you would like a copy of the information held on you, please write to us at the address on the contact page. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

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How long we keep your information

We will hold your personal information on our systems for as long as is necessary for the relevant activity and in accordance with legal requirements. We really appreciate it if you let us know if your contact details change. When your information is no longer required, we will ensure it is disposed of in a secure manner.

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If you ask us to stop sending you information, we will keep a record of your contact details and appropriate information to enable us to comply with your request not to be contacted by us.

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Where you contribute material to us, e.g. user generated content or in response to a particular campaign, we will only keep your content for as long as is reasonably required for the purpose(s) for which it was submitted unless otherwise stated at the point of generation.

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Your rights in relation to your data

You have a right to ask us to stop processing your personal data, and you have a right to ask to access your personal data and to obtain certain information If there are any discrepancies in the information we provide, please let us know and we will correct them. If you want to access your information, send a description of the information you want to see by post to Suddenly on Sheaf Street Limited or via email at info@suddenlybookshop.com. We will then ask you to prove your identity before proceeding with your request. All enquiries will be completed within 30 days of the original request.

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In some circumstances, such as when the data is no longer required or if the use of the data has no legal justification, you have the right to have that data erased, as well as the right to object to our handling of your data. You have the right to withdraw your consent at any time when we rely on consent as a legal ground to justify our handling of your personal data. This would not affect the lawfulness of anything done before consent is withdrawn but it would stop us from continuing to use the relevant information.

You also have the right to lodge a complaint with the Information  Commissioner’s Office about how we manage your data.

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Changes to our Privacy Notice

Our privacy notice may be updated at any time, so please check it from time to time. We may, for example, change the way we process your information, or there may be a change in law. If we make any significant changes to this notice, we will show this clearly on our website. This notice was last updated in November 2023.